Return and Refund Policy
Last Updated: September 15, 2026
Thank you for shopping with us. We want you to feel confident when purchasing from our store. If you are not completely satisfied with your purchase, we offer a 30-day return and refund window from the date of purchase, subject to the conditions outlined below.
1. 30-Day Return Window
You may request a return within 30 days from the date of purchase.
To be eligible for a return, your return request must be submitted within this 30-day period. Returns requested after 30 days may not be accepted.
2. Return Conditions
To qualify for a return, the item must:
Be unused and in the same condition in which you received it.
Be free from damage caused by the customer.
Include the original packaging, where applicable.
Include any accessories, parts, manuals, or other items that came with the product.
Be accompanied by your order information or proof of purchase.
For hygiene, safety, or other product-specific reasons, certain items may not be eligible for return. If you are unsure whether your item qualifies, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at jyotsnanath77@gmail.com.
Please include:
Your order number
A description of the issue
Clear photos or videos showing the damage, defect, or incorrect item
We will review the information and provide instructions for the next steps.
3. How to Initiate a Return
To request a return, please email us at:
Please include the following information:
Your full name
Order number
Item(s) you would like to return
Reason for the return
Photos, if applicable
Once we receive your request, our customer support team will review it and respond with return instructions if your return is eligible.
Please do not send an item back before receiving return instructions from us. Returns sent without prior approval may not be accepted.
4. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by an issue caused by us, the customer may be responsible for return shipping costs.
Return shipping costs are generally non-refundable.
If you received a damaged, defective, or incorrect item, please contact us before returning it so we can determine the appropriate resolution.
5. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow your payment provider or bank additional processing time for the refund to appear in your account. The time required may vary depending on your payment method and financial institution.
6. Partial Refunds
In certain situations, only a partial refund may be granted. This may apply if:
The item shows signs of use beyond what is necessary to inspect the product.
The item is damaged due to customer handling.
Parts, accessories, or original packaging are missing.
The item is returned outside the approved return conditions.
7. Non-Returnable Items
Certain products may not be eligible for return due to their nature, including items that are:
Used or damaged after delivery due to customer handling.
Missing essential parts or accessories.
Personalized or made-to-order, where applicable.
Restricted from return due to hygiene, safety, or applicable regulations.
If you are unsure whether your product is eligible for return, please contact us before making a return request.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at jyotsnanath77@gmail.com.
Because orders may be processed or shipped shortly after purchase, we cannot guarantee that a cancellation request can be fulfilled once an order has entered processing or shipping.
If the order has already shipped, you may need to follow the return process described in this policy.
9. Exchanges
We generally process returns as refunds rather than direct exchanges. If you need a different product or variation, you may return the eligible item according to this policy and place a new order.
10. Questions About Returns or Refunds
If you have any questions about our return or refund policy, please contact our customer support team:
Email: jyotsnanath77@gmail.com
We are happy to assist you with your return or refund request.